FAQs
General
How long will my juices last?
How long will my juices last?
Our juices are guaranteed to have a best by date of 4+ days from day of delivery. The best by date varies based on the recipe. You can see each recipes best by date by going to the product page and looking under the list of ingredients.
Additionally all of our products are labeled with a Best By date on the top of the lid.
What do I do with my empty glass bottles and jars?
What do I do with my empty glass bottles and jars?
We're so glad you asked! After enjoying, simply rinse your bottle and pop the lid in your recycling bin.
If you have a delivery scheduled, leave your empty bottles by your front door and our driver will pick up your empties.
You are also welcome to return your glass to our storefront in Sugar House to be applied to an in-store purchase.
Please note that bottles must be rinsed and in reusable condition in order for us to offer a credit.
How are bottle credits applied?
How are bottle credits applied?
For deliveries, bottle credits are processed via points added to your account each week.
If you return your bottles in person, your credit will either be applied towards your in-store purchase or added to your digital account if you aren't purchasing anything.
Bottles/Jars - 50 points (50¢ credit)
Shots - 10 points (10¢ credit)
Growlers - 600 points ($6 credits)
Cooler Bags - 720 points ($7.20 credit)
Please note that all glass returns must be rinsed and in reusable condition in order for us to offer a credit.
Do you accept product returns?
Do you accept product returns?
All perishable food and beverage items from Vive cannot be returned. However, if a food or beverage item is delivered damaged or defective, you may request a refund or replacement within 24 hours of purchase.
Non-perishable items may be returned for a full refund or exchange (excluding shipping costs) within 30 days of receipt, as long as they are returned in the same condition and original packaging.
For more information, reach us at support@vivejuicery.com
Cleansing
What are the benefits of a cleanse?
What are the benefits of a cleanse?
Cleansing offers a wide range of benefits that can vary from person to person. When done mindfully, a cleanse can revitalize your digestion and infuse you with renewed energy. It provides an opportunity to reset your system, fostering a deeper connection with your body while encouraging greater awareness of your nutritional habits. Some of the most commonly reported benefits include enhanced mental clarity, sustained energy, improved sleep, a radiant complexion, and a lighter, more vibrant feeling overall.
Will I lose weight?
Will I lose weight?
While some may experience weight loss during a cleanse, it’s important to understand that this isn’t the primary intention of our cleanses, nor is it a sustainable approach to long-term body transformation. We encourage you to view cleansing as a way to reset and create lasting habits—nourishing your body with clean, whole foods, incorporating regular movement, and prioritizing your mental well-being. These practices will help you feel your best in the long run.
Can I work while cleansing?
Can I work while cleansing?
Yes, absolutely! With a bit of preparation, you can smoothly go about your daily tasks while nourishing yourself with fresh juice. That said, it’s important to be mindful of when you choose to cleanse. If you have a long weekend or some downtime ahead, it can be an ideal opportunity to fully focus on the process. However, if you’re facing a major exam or a critical work project, it may be better to cleanse when your schedule allows for a bit more space.
Ultimately, cleansing serves best when it’s your main focus, giving your body the attention it deserves during its reset.
What should I avoid while cleansing?
What should I avoid while cleansing?
In our experience, the real question here is often: “Can I have coffee while cleansing?” While we understand the attachment to caffeine, we don’t recommend it.
Cleansing is an opportunity to step away from stimulants and give your body a break from toxins. If you’re concerned about going caffeine-free, we suggest gradually weaning off coffee and exploring herbal teas beforehand.
Preparing your body ahead of time can make the transition smoother. You can check out our full list of preparatory recommendations here.
Just juice... how hungry will I be?
Just juice... how hungry will I be?
We’re happy to share that most people find the daily lineup of juices, along with plenty of water, to be satisfying enough throughout the cleanse. If you’re concerned about hunger, we recommend our “Cushy Cleanse” upgrade, which includes a raw soup and superfood snack bites for added nourishment. You can also supplement with raw veggies, organic bone broth or our Vive Plant Broth for extra support, ensuring you stay comfortable during your cleanse.
Can I make substitutions to my cleanse?
Can I make substitutions to my cleanse?
Our cleanses are thoughtfully crafted to balance your blood sugar and provide the nutrients your body needs at the right time. When you order a cleanse, you’ll receive the carefully designed lineup as is. However, if you’d prefer to make substitutions, you can easily “build-your-own” cleanse by adding individual juice flavors to your cart—at no additional cost!
Will I need to stay home (aka what's the bathroom situation like)?
Will I need to stay home (aka what's the bathroom situation like)?
No need to worry—you won’t be tied to the bathroom! While you may need to relieve yourself more often due to the increased liquid intake, it’s usually manageable and not something that will disrupt your day. If you experience a bit of “other business,” it’s completely normal on a cleanse and typically not something that requires rearranging your schedule. Also, a quick heads-up: if you notice a change in color (red), that’s just the beets doing their thing—completely normal and nothing to be concerned about!
How do I prepare for my cleanse?
How do I prepare for my cleanse?
We’ve got you covered with plenty of resources to make preparing for your cleanse a breeze. Since we’ve been through the cleanse process more than a few times, 😉 we recommend starting at least two days before by gradually removing foods like dairy, meat, and grains from your meals. This will help your body transition smoothly and make the release of toxins easier during the cleanse. It’s also important to avoid stimulants like caffeine, alcohol, and nicotine. For more guidance, check out our Vive-approved “Love It, Leave It, and Limit It” list to support your pre-cleanse experience!
What's the experience like?
What's the experience like?
The cleanse experience can vary, but generally, day one is filled with intention and tuning in to your body. There’s often a sense of excitement and commitment as you embark on the journey. Day two can bring more noticeable detox symptoms, like headaches, muscle fatigue, or irritability—don’t worry, these are signs that your body is doing some deep work! If you’ve prepared well, these symptoms are usually mild. By day three, most people enter what we call the “honeymoon phase.” Whether it’s the sense of accomplishment or the excitement of seeing the benefits, day three tends to feel lighter, energizing, and empowering as you prepare to transition from the cleanse into a renewed relationship with food and wellness.
We recommend a three-day cleanse for a complete digestive reset!
How do I transition back into life post-cleanse?
How do I transition back into life post-cleanse?
You reach out to your cleanse BFFs—us! We’re here to support you every step of the way, whether via text, phone call, or simply replying to the welcome email you received. Think of us as your cheerleaders, cleanse guides, and wellness advocates. No question is too small or too silly—we’ve truly heard it all! So don’t hesitate to reach out anytime you need clarity or encouragement. Whatever you’re feeling, trust that you’re exactly where you need to be, and we’re happy to explain everything in more detail.
What if I have questions while cleansing?
What if I have questions while cleansing?
You call up your cleanse BFFS (us)! We are available via text, phone call or replying to the welcome email you received. We're here as your cheerleaders, cleanse masters, and overall wellness advocates. No question is too silly or small, we've heard it all. Reach out to us any time you need support! No matter what you are feeling, you are exactly where you need to be - we can just explain everything in further detail!
Standard Delivery Service
How much do you charge for delivery?
How much do you charge for delivery?
We offer our in-house delivery service for a $5 flat fee anywhere in Salt Lake County, and $8 for farther-away areas. For specifics, have a look at our delivery details page.
Will I be notified when my order is delivered?
Will I be notified when my order is delivered?
Yes, absolutely! Similar to services like Grubhub or Instacart, you will receive a text message when our driver is en route along with an ETA and trackable link, and a follow-up message when your delivery is complete.
What if I won't be home at the time of delivery?
What if I won't be home at the time of delivery?
If you aren't home during your delivery window, we recommend leaving a cooler stocked with ice for our driver to place your order in.
Alternatively, you can add a cooler bag to your order for a little more protection from the elements. Keep in mind that you can also return cooler bags in addition to bottles for rewards points!
How do I change my delivery date?
How do I change my delivery date?
If your order has already gone into production, we will be unable to change your delivery date unless there is an extenuating circumstance.
Please reach out to us via support@vivejuicery.com or 801-875-8923 at least 24 hours before your scheduled delivery to make a change.
Subscription Delivery Service
What's the benefit of a subscription?
What's the benefit of a subscription?
With our flexible subscription service, you save 10% on your recurring orders as well as any purchases you make in store. You'll also receive complimentary delivery service and subscriber-only gifts. You maintain full flexibility to change products, skip weeks or cancel whenever you need!
How do I change my delivery day?
How do I change my delivery day?
The best way to change your delivery date/schedule is to cancel your current subscription and simply begin a new one!
How do I add or remove products to my subscription?
How do I add or remove products to my subscription?
Simply log in to your account and from the Manage Subscriptions page, click "edit products."
I'm going to be out of town, how do I skip my next order?
I'm going to be out of town, how do I skip my next order?
Simply log in to your account and from the Manage Subscriptions page, click "skip" and follow the steps.
What if I won't be home at the time of delivery?
What if I won't be home at the time of delivery?
If you aren't home during your delivery window, we recommend leaving a cooler stocked with ice for our driver to place your order in.
Alternatively, you can add a cooler bag to your order for a little more protection from the elements. Keep in mind that you can also return cooler bags in addition to bottles!